Contact Us

For policies purchased before 8th April 2020 –

You must:

1. Notify Trent – Services (Administration) Ltd as soon as possible after any incident likely to result in a claim under this insurance ;
   Trent – Services (Administration) Ltd,
   Trent House,
   Love Lane,
   Cirencester, Gloucestershire
   GL7 1XD
   Email us: [email protected]
   Phone us: 0128 562 6020
2. Report the theft of your mobile phone within 12 hours of discovery of the occurrence of the theft, to your airtime provider and instruct them to blacklist your handset;
3. Report the theft of your electronic equipment to the police within 24 hours of discovery and obtain a crime reference number in relation to the theft of the item.
4. If we replace your electronic equipment the ownership of the damaged or lost item is transferred to us once you have received the Replacement Item we have supplied. If the electronic equipment you have claimed for is returned or found you must notify us and send it to us if we ask you to do so.

Before your claim can be approved, you must pay the excess. The excess for a laptop, iPhone, smart phone or tablet is £50; for all other items, please refer to the excess in the Summary of Cover table.

If the above terms are not adhered to, then your claim may not be paid or paid in full.