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Gadgets covered if they are lost, stolen or damaged:
Please note: Accessories are not covered under this policy.
You need to give us proof that you own the gadget when you submit a claim – for example the original receipt. If you bought it second-hand or got it as a gift, you’ll also need a signed letter from the original owner, along with the original purchase receipt confirming that it’s yours.
This letter should include:
If certain parts of your gadget have been stolen or damaged, we’ll only repair or replace those specific parts.
Don’t see your gadget listed above? Get in touch to double check if it’s covered by your policy.
You’ll find a full list of our conditions in the policy wording. But to give you an idea, your phone or gadget won’t be covered if:
For policies purchased on or after 30th June 2022 –
If you are abroad and you require Emergency medical assistance please call +44 (0) 204 517 9888.
For travel claims you can either call 0204 517 9888 or make a claim online below:
For policies purchased on or after 27th November 2025 –
Please call
0330 020 0025 or make a claim online below:
For policies purchased between 30th June 2022 and 26th November 2025 –
Please call 0330 053 1835.
Please refer to the Contact Us page or click the button below.
